SERVICE MANAGER, Helsinki

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world's population.

Työpaikan sijainti: 
Uusimaa, Helsinki
Tehtäväalue: 
IT
Tehtävien määrä: 
1

 

If you are considering the challenge of a service manager position in the telecommunications field, this may be the opportunity you've been looking for. We are offering a challenging position, the opportunity to grow with us.

This position will be based as follows:

Description:

Owner of after-sales service management for Device products in Finland. Report the service business to Nordic Service Director and Country Director.

Responsibilities:

  • Service network layout and implement based on service strategies
  • Analysis and implement of Service satisfaction improvement
  • Daily business management and KPI monitor on Authorized Service Providers
  • Implement of service marketing activity with Marketing department
  • Management of  service shop with store supervisor to  improve profit
  • Coordinate Service Center, customers, hotline center and PR agents
  • Customer relationship management and improvement with operator

Qualifications and Skills:

  • 3-5 years’ experience in customer care area (in IT/telecom industry preferable)
  • Willingness of studying new telecommunication and product knowledge
  • Have experience on CRM
  • Excellent collaboration and interpersonal skills with a wide variety of people (product management, engineering, marketing)
  • Must welcome challenges
  • Fluent English ( Finnish is plus)
  • Travel needed (20-30% travel trips within Finland)

We provide you:

  • A unique chance to make the change on Huawei products
  • Possibility to experience Huawei's most advanced technology

Work location is at our Sales Office Metsälä, Helsinki. Contract is permanent via ManpowerGroup.

Interested? Please register your English CV at www.experis.fi with no later than 7th of August.

Experis™ is the global leader in professional resourcing and project based workforce solutions. We attract, assess and place specialist professional talent, connecting the passion of individuals with the ambition of business. We specialize in providing professional opportunities across IT and Engineering, Finance and Accounting, Sales, Marketing, Communications and HR. We deliver high-demand talent for mission-critical positions to clients in over 50 countries. Experis is part of ManpowerGroup, the world leader in innovative workforce solutions.