Nets is one of northern Europe’s leading companies for payment solutions, information services and digital security solutions, with one of the most extensive and innovative product portfolios in Europe. Our ambition is to become an even stronger partner to our customers by supporting their business nationally as well as internationally. We want to make the handling of both financial and information assets easier and more secure. Nets employs over 2,500 people and has its registered office in Copenhagen, as well as competence and commercial centres in Oslo, Stockholm, Helsinki and Tallinn. Nets’ payment solutions allow merchants to accept electronic payments, both physically and online. We offer a complete portfolio of payment solutions and value-added services for all types of businesses and channels. Our solutions cater for small independent shops as well as large multinational retail chains. Nets is one of the leading suppliers of merchant payment solutions in all Nordic markets. Find out more about us at www.nets.eu.
We are looking for strongly customer and result oriented Finnish and Swedish speaking
to join Nets’ Nordic Retention Team of their Merchant Services business unit located in Helsinki.
In this position, you will be part of an energetic and successful team that thrives from strong nose for value, passion to change the world in Fintech area and great team spirit. The team handles all B2B clients who contact Nets to terminate their engagement with their Payment Terminals, International Acquirer Agreements or other services. Your key responsibilities include:
- Attending both inbound and outgoing calls based on advanced analytics
- Driving churn prevention campaigns
- Providing high service quality to ensure customer satisfaction
- Increasing the contract value of existing customers through cross-selling
We are looking for candidates with a strong passion for customer experience. Your skillset includes great listening and negotiation skills, ability to build and develop customer relations and fluency in Finnish, Swedish and English. You are a great team player that has energetic and resilient approach to work and innovative mindset with ideas on how to further develop the team’s common goal of creating clients that are more loyal.
We offer you a position that will allow you to think across borders and business areas to innovate new solutions as a member of a Nordic team and an expanding company that has a structure allowing you to build your own career and growth. The position has an attractive salary and benefits package (bonus, pension, health insurance, training…) and a great team with plenty of social activities.
If you are interested in hearing more about this opportunity, please contact Experis Recruitment Consultant Annika Fernandez (Annika.email@example.com). This position closes when we have the right candidate for the job, so if you are interested send us your application quickly, latest by 20.7.2018.