Nets is one of northern Europe’s leading companies for payment solutions, information services and digital security solutions, with one of the most extensive and innovative product portfolios in Europe. Our ambition is to become an even stronger partner to our customers by supporting their business nationally as well as internationally. We want to make the handling of both financial and information assets easier and more secure. Nets employs over 2,500 people and has its registered office in Copenhagen, as well as competence and commercial centres in Oslo, Stockholm, Helsinki and Tallinn. Nets’ payment solutions allow merchants to accept electronic payments, both physically and online. We offer a complete portfolio of payment solutions and value-added services for all types of businesses and channels. Our solutions cater for small independent shops as well as large multinational retail chains. Nets is one of the leading suppliers of merchant payment solutions in all Nordic markets. Find out more about us at www.nets.eu.
CUSTOMER SERVICE SPECIALIST
We are now looking for a new goal-oriented Customer Service Specialist for a diverse position at our Helsinki office. You will be part of dynamic back-office team with tasks related to acquiring merchant onboarding to Finnish and Swedish Acquiring merchants, Partners and Banks. We offer you interesting and challenging tasks in Nordic environment. We give you the opportunity to use your specialist skills and expertise on the job. We are keen to perform with high quality and efficiency.
Key responsibilities and tasks
Tasks to onboard new acquiring Swedish merchants by complying with compliance and risk policy and other instructions
Changes to the existing agreements
Responsibility to improve the processes and update or create new working instructions for the specific work task group
The continuous process development of key processes ie. acquiring onboarding & maintenance together with internal stakeholders
Participation to projects and other small development tasks process optimization
Daily and weekly Lean Performance board meetings
Preferred background and qualifications
Suitable educational background (e.g. BBA degree)
Relevant working experience, knowledge of the business area is a great benefit
Good co-operations skills with different stakeholders: internal and external
Excellent communication skills in Swedish, Finnish and English are required (both written and spoken)
Preferred personal qualities
Customer service minded and customer focused
Challenge current processes and think quality at all times
Flexibility and positive mind-set to change
Organized way of working and ability to prioritize tasks
Solution-focused approach and ability to solve problems
Excellent communication and co-operation skills
Apply by registering your CV at manpower.fi and applying for the position, CUSTOMER SERVICE SPECIALIST. For additional information, please contact Recruitment Consultant Suvi Väänänen firstname.lastname@example.org.
We look forward to getting your application!
With offices in 80 countries, Manpower is one of the largest contingent and permanent staffing firms globally, and the market leader in the Nordic and Baltic countries. In Finland we are one of the largest companies specializing in recruitment, temporary staffing and assessments. We help employers find competent and motivated professionals for interim and permanent positions at all organizational levels. We serve our clients and candidates across the nation. Manpower is an authorized private employment agency.